Shipping

Curbside Pickup

Curbside Pickup is now available Monday to Saturday between 10am and 2pm only. 

If you choose Pick Up option, you will receive a notification, and a pickup instruction once your order is ready, usually 24 hours after placing it. Once you have received a notification that your order is ready, pickups are at our back door Monday to Saturday between 10am and 3pm only. Please call or text (647)673-O717 once you are outside our office. We are CLOSED on Sunday.

Shipping

We ship our items via Canada Post, or USPS depending on your location. All parcels have a tracking number. Please allow 3-10 business days for items being shipped within Canada and the US.

Exception

We do not ship to the following regions in Canada and the US:

Canada: Northwest Territories, Nunavut, Yukon.

US: American Samoa, the Federated States of Micronesia, Guam, the Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

Shipping to International Addresses

At this time, we are able to accept or ship Canadian and US orders only.

RG Shoes depends on its’ delivery partners to ensure safe and timely delivery of your merchandise.  However, this may be compromised by unforeseen delays such as inclement weather. RG Shoes is not responsible for delivery delays that may occur as a result of poor weather conditions, parcel volume and labour disputes. Our selected carriers within Canada and the US deliver on business days only, excluding holidays.

If you have questions about your order or the shipping method, please contact us at info@rg.shoes